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Trading Terms & Conditions |
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Welcome to the Furniturestore247 website terms and conditions for use. Please read
them through carefully before using the website. They do not affect your statutory
rights. Your continued use of this website constitutes your agreement to be bound
by these terms and conditions which shall also govern all transactions on the
website to the exclusion of any other terms and conditions. Netrade Ltd
(“Furniturestore247”, “we”, or “us”) reserves the right to change these terms and
conditions from time to time without notice to you and any changes will take effect on the day they are
posted. Any such changes will be posted on this section of the website and your
continued use of the website constitutes your agreement to be bound by the prevailing
terms and conditions. You will be requested to read and accept these terms and conditions
every time you place an order. For this reason we encourage you to review them whenever
you use this website to ensure that you are familiar with the latest terms and conditions.
We also recommend to all our customers to print and retain a copy of the terms and
conditions for future reference. Before you place an order, if you have any questions
relating to these terms and conditions please contact our online team by
e-mail or call us on 0845 189 6969 between 9am and 6pm
Monday to Friday and 9am to 4pm on Saturday. (Please note that calls will be charged
at the local rate.)
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A. PURCHASE OF PRODUCTS
1. Creating the Contract
1.1 You place an order on the website by selecting an item and following the instructions.
1.2 You will have an opportunity to check and correct any input error in your order
up until you click the Submit Order button.
1.3 After you have submitted your order you will receive an order acknowledgement
e-mail from us. Please note that this e-mail is an acknowledgement and not acceptance
of your order.
1.4 If you are paying by credit card, we will authorize your debit or credit card
payment. If you are paying by cheque, we will deposit your cheque on the first working
day after we receive it.
1.5 Once payment has been authorised, or your cheque has cleared, and we have determined
the availability of stock we will arrange for the delivery of the goods to you.
Acceptance of your order and the creation of a legally binding contract between
us will only occur when we send you a second e-mail which contains the details of
how your goods will be delivered to you.
1.6 We reserve the right to decline all or part of any order for whatsoever reason
and should this occur we will e-mail you with these details.
1.7 It is recommended that you retain all e-mails relating to your order and contract.
1.8 The details of your specific contract are filed by us. Should you want any information
regarding your order you may contact us. (For details see the contact us page of
the Website or Part D of these terms and conditions.)
2. Payment
2.1 If you have chosen to pay by card, once your order is received we will process
the payment for your order by way of the credit or debit card details you have provided.
In the event that there is insufficient stock to satisfy your order you will be
informed as soon as possible. A refund will be processed through your chosen credit
or debit card used for the payment of the order.
2.2 If you have chosen to pay by cheque, once your order is received we will deposit
your cheque. Once the cheque has been cleared for payment, we will begin processing
your order. In the event that there is insufficient stock to satisfy your order
you will be informed as soon as possible. A refund will be made by cheque from us
to you.
2.3 If your order contains items against which we have only taken a 10% deposit,
the balance outstanding must be paid in full (and cleared if paying by cheque) before
final delivery is made. We do not operate a ‘cash on delivery’ system.
2.4 We will advise you if your payment details cannot be authorized for any reason
or if your cheque has failed to clear. We may then invite you to pay by another
method.
2.5 All prices and charges on this website are quoted in UK pounds. The price you
pay for your order is that price which is displayed on the website. Prices include
VAT unless otherwise stated but exclude delivery charges. Delivery charges are calculated
as part of the checkout process, based on the proximity of your delivery address
to our nearest distribution centre. If we discover an error in the price of goods
you have ordered we will inform you as soon as possible and give you an option of
reconfirming your order at the correct price, or cancelling the order. If we are
unable to contact you we will treat the order as cancelled and you will receive
a full refund.
3. Security and Clearing
3.1 All credit and debit card payments that are made on our website are protected
by a secure connection. This secure connection ensures that your credit and debit
card information is encrypted prior to it being transferred to the bank for authorization.
3.2 As an additional security means, no credit or debit card details are stored
once your order has been processed.
4. Delivery of goods to you
4.1 We will deliver the goods you have ordered to the address you give us for delivery
at the time you place your order. We can only deliver to addresses within mainland
UK. We can deliver to the Channel Islands, Isle of Wight, Isle of Man, Scottish
Islands, Northern Ireland or the Republic of Ireland but you must contact us for
a delivery quote.
4.2 We aim to deliver your furniture within the time quoted on our website when
you place your order. If circumstances change, we will contact you. If, however,
it is delayed due to circumstances beyond our control, then we cannot accept any
liability for consequential loss.
4.3 The delivery times quoted on the website are for delivery to postcodes which
fall within our normal delivery areas. Should your postcode fall outside our normal
delivery area, delivery times may vary. We will inform you of this when confirming
acceptance of your order.
4.4 You will become the owner of the goods (and be liable for the loss or destruction
of the goods) at the time of delivery, provided that we have received payment in
full for the goods.
4.5 Our expert Delivery Team will carefully deliver your new furniture in your home,
exactly where you want it (subject to access). They will remove all wrappings and
packaging and dispose of them for you by arrangement and for a further cost.
4.6 All deliveries are signed for. If you are out when our delivery team arrives,
they will leave a card with a contact number for you to call them and arrange a
delivery at a future date. Please note that there may be an additional charge for
this.
5. Access to the destination room
5.1 Before placing an order, please check that the items of furniture will fit through
any passages, stairwells, landings and doorways on the way to the destination room.
5.2 As part of the checkout process, you will be requested to confirm that you have
checked access thoroughly.
5.3 Should you have any concerns over access, then please note them on the comments
box on the order or contact us by e-mail or on 0845 1896969 9am – 6 pm Monday to
Friday and 9am to 4pm on Saturday.
6. Cooling Off Period
6.1 You are entitled to a statutory cooling off period beginning from the date you
placed your order and ending 7 working days after you received the goods. Certain
goods are exempt from this cooling off period, for example a mattress which has
been taken out of its sealed packaging in which it was delivered, and special order
or bespoke items ordered.
6.2 You must inform us in writing during the cooling off period that you are cancelling
the contract (e-mails are accepted).
6.3 If you have not received the goods at the time of cancellation of the contract,
and we have not processed the goods for delivery, we will refund to you all the
monies paid by you for the goods in question including the delivery charges in the
same form of payment originally used for the purchase as soon as possible, and in
any event within 30 days of the your cancellation being accepted.
6.4 If you have not received the goods at the time of cancellation of the contract,
but we have processed the goods for delivery, and they are en route, you must not
unpack the goods when they are received by you. You are the owner of the goods once
they have been delivered to you and you are liable for their loss or destruction.
The goods must be returned to us as soon as possible. We will refund to you all
the monies paid by you for the goods in question, excluding the cost of collection
of the goods, in the same form of payment originally used for the purchase, as soon
as possible and in any event within 30 days of your cancellation being accepted.
6.5 If you have received the goods at the time of cancellation of the contract the
goods must be returned to us as soon as possible. You are the owner of the goods
once they have been delivered to you and you are liable for their loss or destruction.
The goods must be returned to us as soon as possible. We will refund to you all
the monies paid by you for the goods in question, excluding the cost of collection
of the goods, in the same form of payment originally used for the purchase as soon
as possible, and in any event within 30 days of your order being accepted, PROVIDED
THAT the goods are returned by you and received by us in the condition that they
were in when delivered to you.
6.6 If you do not return the goods to us we shall be entitled to deduct the direct
costs of recovering the goods from the amount to be refunded to you.
7. Damaged or Defective Goods
7.1 Every effort will be made to ensure that the goods you have ordered arrive undamaged
and without defect.
7.2 If the goods are found to be either damaged or defective in any way at the time
of delivery, you must complete an incident form immediately, which will be provided
by the home delivery team. If damage is discovered after delivery, you must contact
us within 3 days of delivery of the goods.
7.3 If the goods are damaged, and we are unable to repair the item to manufacturing
standards, we will send a replacement item upon confirmation that the damaged item
has been returned to us.
7.4 If the goods are found to be defective we will refund all monies paid by you
for the goods in question (including the delivery charges) together with any return
delivery charges you may have reasonably incurred if you have undertaken to return
the items yourself, in the same form of payment originally used for the purchase
as soon as possible.
8. Cancellation by Us
8.1 We reserve the right not to accept any order request if:
8.1.1 we have insufficient stock to deliver the goods you have ordered;
8.1.2 we do not deliver to your area;
8.1.3 one or more of the goods ordered was incorrectly described or priced on the
website;
8.1.4 the payment transaction is not authorized; or
8.1.5 you have not complied with the provisions of paragraph 12 of these terms and
conditions.
8.2 If we do cancel your contract we will notify you by e-mail and will refund to
you any sum paid by you to us in respect of the contract as soon as possible, and
in any event within 30 days of the cancellation of your order. We will not be obliged
to offer any additional compensation for disappointment suffered.
9. Stock Levels
9.1 As far as reasonably possible all products featured to buy on the website are
either in stock and available at the time of ordering, or are produced to order
with the anticipated lead-time published on site.
9.2 If any item is out of stock we will notify you and proceed in terms of paragraph
2.1 or 2.2 as appropriate.
10. Unforeseen Circumstances
While every effort is made to meet our customers’ demands, cancellations or variations
may be necessary as a result of an Act of God, war, strike, lockout, labour dispute,
fire, flood, drought, or other causes beyond our reasonable control.
11. Complaints and Remarks
11.1 If you have a complaint or a particular remark to make please do not hesitate
to contact us immediately by facsimile, telephone or e-mail, the details of which
are contained under the “Contact Us” page.
11.2 Any complaint will be dealt with fairly, effectively and confidentially. Your
statutory rights as a consumer are unaffected.
12. Contractual Capacity
12.1 In order to be eligible to enter into a contract with us to purchase goods
through the website you must:-
12.1.1 provide the required information including your real name, payment details
including your card address; your delivery address if different from your card address;
e-mail address and telephone number;
12.1.2 be over the age of 18.
13. Invalidity
If any part of these terms and conditions is unenforceable (including any provision
in which we exclude our liability to you) the enforceability of any other part of
these terms and conditions will not be affected.
14. Law
These terms and conditions shall be governed by and construed in accordance with
English law and you hereby agree to be subject to the jurisdiction of the Courts
of England and Wales. All contracts are concluded in English.
15. Data Protection and Privacy
Information you provide to us remains confidential. We are committed to protecting
your privacy. We will only use the information that we collect about you lawfully
and in accordance with the Data Protection Act 1998. We collect information about
you for two reasons: firstly, to process your order and, secondly, to provide you
with the best possible service. You specifically authorise us to transmit information
to or to obtain information about you from third parties (including, but not limited
to, your debit or credit card number), to authenticate your identity, to validate
your debit or credit card and to authorise the transaction. You acknowledge that
you consent to the processing of such information. Click here for details of our
Privacy Policy, the terms of which you acknowledge and agree to be bound by. Should
you wish to contact us regarding our Privacy Policy please do so (for details see
the “contact us” page of the Website or Part D of these terms and conditions).
16. Entire Agreement
16.1 These terms and conditions together with our current website prices, delivery
details, contact details and Privacy Policy set out the whole of our agreement relating
to the supply of goods to you by us.
16.2 Nothing said by any salesperson on our behalf should be understood as a variation
of these terms and conditions or as an authorized representation about the nature
or quality of any goods offered for sale by us.
16.3 Save for fraud or fraudulent misrepresentation, we shall have no liability
for any such representation being untrue or misleading.
B. INTELLECTUAL PROPERTY RIGHTS
The content of this Website is © Furniturestore247 (or its third party licensors).
You acknowledge and agree that all copyright, trademarks and all other intellectual
property rights in all material or content supplied as part of the Website shall
remain at all times vested in us (or our licensors). You may not copy, reproduce,
change, modify, license, transmit or sell any material or content contained herein
and you are permitted to use this material only as expressly authorised by us (or
our licensors).
C. DISCLAIMER
Furniturestore247 is providing this Website on an “as is” basis and makes no representations
or warranties of any kind, whether express or implied, in relation to this Website,
or its contents and disclaims all such representations and warranties. In addition,
Furniturestore247 makes no representations or warranties about the accuracy, completeness,
or suitability for any purpose of the information on this Website. The information
contained in this Website may contain technical inaccuracies or typographical errors.
All liability of Furniturestore247 howsoever arising for any such inaccuracies or
errors is expressly excluded to the fullest extent permitted by law.
Neither Furniturestore247 nor any of its directors, employees or other representatives
will be liable for loss or damage arising out of or in connection with the use of
this Website. This is a comprehensive limitation of liability that applies to all
damages of any kind, including (without limitation) compensatory, direct, indirect
or consequential damages, loss of data, income or profit, loss of or damage to property
and claims of third parties.
Furniturestore accepts no liability for any information or content contained in
external third party websites which link to or from this Website. Notwithstanding
the a foregoing, none of these exclusions and limitations are intended to limit
any rights you may have as a consumer under local or other statutory rights which
may not be excluded nor in any way to exclude or limit our liability to you for
death or personal injury resulting from our negligence or that of employees and/or
agents.
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